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The purpose of this paper is to conceptualize error reporting as a strategy for informal workplace learning and investigate nurses’ error reporting cost/benefit evaluations and associated behaviors.

A longitudinal survey study was carried out in a hospital setting with two measurements (time 1 [t1]: implementation of a critical incident reporting (CIR) system; t2: three months after t1). Correlational and hierarchical cluster analyses were used to interpret the data.

Positive cost-benefit correlations and negative cross-correlations were found, with no substantial changes over time. “Reporters” and “learners” were differentiated regarding error-reporting behaviors. Cost-benefit perceptions predicted membership in the “reporters” group; perception of effort costs negatively predicted an error-reporting preference.

This study was limited, in that only a questionnaire was used to collect data.

Stressing the benefits of CIR systems should contribute to reducing employees’ perception of reporting costs; thus, ease of use is a critical factor in CIR system use.

The study empirically probes a well-established theoretical model, and various ideas for further research are suggested.

Many marketplace examples suggest that using gamification in the online retail shopping context boosts sales and positively affects customer loyalty. Nevertheless, more research is needed to understand the effects of digital games on consumer behavior and their underlying psychological mechanisms. Therefore, this article explores how combining games and monetary rewards impacts customer satisfaction, loyalty and word-of-mouth (WOM) intentions.

To test our hypotheses, we designed two online laboratory experiments to stimulate an online shopping situation, as gamification in online retailing has the potential to affect an important set of outcomes for service firms throughout the consumer decision process (Hofacker et al., 2016).

The results of two lab experiments demonstrate that playing a shopping-related game without monetary participation incentive positively influences all three relational outcomes because games enhance consumers' enjoyment of the overall shopping experience. However, our findings also show that monetary rewards used to incentivize game participation diminish these effects. Gamification loses its positive effects if games are combined with monetary rewards, as consumers no longer play games to derive inherent enjoyment, but rather the extrinsic motivation of receiving a discount. We draw managerial implications about how gamification effectively and profitably fosters strong customer relationships and thus increases customer lifetime value and equity.

This research is the first to investigate the combined effects of gamification and price discounts that require consumers to play the game in order to receive the discount. Focusing on an online shopping context, this article contributes to research on motivation by providing new and more nuanced insights into the psychological process underlying the gamification effects on consumer' long-term attitudes (i.e. satisfaction) and relational behaviors (i.e. positive WOM and loyalty) toward a retailer.

Based on our findings, we provide recommendations for marketers that explain how gamification can be a profitable and efficient tool to foster strong customer relationships. Retail managers should use gamification as a less costly alternative to typical price discounts.

Two laboratory experiments investigate how the separate and combined use of games and price discounts affects consumers' satisfaction, positive WOM intentions and loyalty. Playing a shopping-related game increases satisfaction with the retailer and positive WOM intentions as well as loyalty. Monetary rewards used to incentivize game participation eliminate the positive effects of gamification.

The paper seeks to show that self‐determination is a widely regarded motivational variable in educational research that relates to intrinsically motivated, self‐directed learning at work. This study aimed to find out whether the possibility to provide upward feedback to supervisors contributes to employees' feelings of self‐determination. This should only be the case if the subordinates perceive the possibility to provide feedback as a serious possibility of influence and improvement.

The paper finds that in a cross‐sectional case study, 76 employees from a high‐tech industry enterprise were surveyed for their perception of upward feedback and their feeling of self‐determination by questionnaire. Self‐determination was measured by the support of the intrinsic needs of autonomy, competence and social relatedness at the workplace.

The paper finds that, as expected, the perceived quality of the upward feedback is related positively to self‐determination. Employees who perceive the upward feedback as a chance for improving their working conditions also perceive more support of autonomy, competence and social relatedness at their workplace.

In the paper the correlative design allows no conclusions about the direction of causality between the perceived quality of the upward feedback and self‐determination. Further, due to the design the results are limited to the specific field.

The paper delivers a new aspect of the role of feedback for learning in organisations by casting light on beneficial effects for the provider of the feedback, not the receiver. It emphasises the role of empowerment and participation for establishing an organisational climate that fosters motivation and learning, and shows the possible contribution of upward feedback in this process.

International benchmarking is increasingly used to inform information and communications policy. The paper aims to discuss the conditions under which learning from the experience in other jurisdictions (communities, nations, and super‐national regions) is possible.

Research from different disciplines is reviewed and synthesized to provide an integrated conceptual framework that can be used to design more robust international benchmarking approaches.

Drawing lessons from the policy experience in other jurisdictions is more difficult than is commonly perceived. Nonetheless, as long as the conditions for policy learning are met and it is properly done, international comparisons yield valuable data that can be used to improve the design of information and communications policy.

In conducting internationally comparative inquiries, researchers need to ascertain that the prerequisites of the methods employed are aligned with the structure of the problems that are investigated. Each method (e.g. qualitative, qualitative comparative analysis, panel data) has strengths and weaknesses and may not be an appropriate tool. Given these concerns, methodological pluralism and regular attempts to triangulate findings with other methods would be desirable.

Policymakers should resist the temptation to search for “best practice” approaches elsewhere and to imitate them. Successful policy approaches, while learning from abroad, need to be adapted to, and attuned with, local conditions.

The paper provides a timely discussion of the intricacies of benchmarking to improve policy decisions. It cautions against blind‐faith reliance on best practice models and encourages policy diversity as a way to facilitate continuous learning.

Epistemological beliefs are fundamental assumptions about the nature of knowledge and learning. Research in university contexts has shown that they affect the ways and results of student learning. This article transfers the concept of epistemological beliefs on workplace learning. The basic assumption is that employees' epistemological beliefs affect whether they perceive their workplace as learning environments. A study was conducted in which the interrelation of employees' epistemological beliefs with their appraisal of the workplace as supportive for learning was investigated. Additionally, the role of professional hierarchical levels concerning work‐related epistemological beliefs was analyzed. No significant interrelation between epistemological beliefs and workplace appraisal was found. Groups from different professional hierarchical levels did not differ in their workplace appraisal. Consequences about future research about the role of epistemological for workplace learning are discussed.

This paper proposes to describe a model and the results of a simulation exercise used to compare welfare outcomes for four governance regimes that might be employed for wireless services: two spectrum ownership regimes and two open commons regimes. Aims also to examine practical implications for policy makers.

A formal economic model was constructed and computational techniques were employed to explore the welfare consequences of alternative applications of policy instruments.

For the model examined, the market does as well as can be expected from government in setting interference tolerance for both types of regimes. However, commons regimes always generate excessive entry. While the theoretical optimum achievable by government in an ownership regime exceeds predicted welfare for a commons regime, for most model specifications the difference is not too large and an ownership regime can easily under‐perform a commons regime if imperfectly‐informed policy makers set policy variables incorrectly.

The necessity of using computational methods limits the generality of the findings.

The modeling approach and analysis identify critical tradeoffs that must be addressed by policy makers in designing spectrum governance institutions.

This analytical approach makes possible hitherto impossible, side‐by‐side performance comparisons for alternative governance regimes. The framework can be extended and generalized to other policy issues.

Presents a review of the two Conferences, ITS Europe (held on 23‐24 August in New York) and Telecom Meltdown and Recovery (held 3 October in New York and also 16 October in Geneva). Reveals that the Conferences examined WiFi and Broadband.

Looks at the shift in emphasis in Australia, from a historical perspective and examines the growing fears in the community that citizens may become disenfranchised as a result. Argues that a slavish adherence to efficiency through technological advance risks undervaluing the complementarity of information in the community. Concludes that focusing on efficiency and quantification moves away from noting the constitutional and democratic scope of telecommunications.